Auna Dental Dentegra
The insurance that will make you smile
Benefits of your Auna Dental Dentegra Insurance
Prevention is key to oral health, as it allows us to avoid or significantly reduce certain dental problems.
Having good dental health not only benefits your mouth but also contributes to your overall well-being, as dental problems can affect you emotionally and physically. Take care of your dental health to stay healthy and happy in all aspects of your life.
Remember, a healthy smile is a happy smile!
With your Auna Dental Dentegra Insurance you will have
A dentist near you
You have access to a national network of highly experienced dentists*, covering all dental specialties to ensure timely diagnosis.
Immediate use coverage
You don't need to go through a waiting period, nor have an emergency.
Use your insurance!
Pre-existence
Conditions existing prior to taking out the insurance will be treated and assessed by dentists within the network.
24-hour Emergency Room
If you have a dental emergency outside of your clinic's opening hours, call your dentist for immediate assistance. If you don't receive an answer, you can contact Auna Insurance.
If this is your first time visiting a dentist in the network, please access the directory at the following link. To coordinate direct care with dentists in our network, you can also locate clinics that handle emergencies.
If you prefer, you can call Auna Seguros for emergency assistance 24 hours a day, 365 days a year ; at 55 5002 3102 from any city in Mexico.
* Starting from 2 years of experience after graduation and specialization.
Dental Coverage
Dental Emergencies
These are some procedures that must be performed in order to treat and soothe some discomfort and/or ailment; it may be only a temporary procedure such as a cure or even a permanent one such as an extraction.
Note: Verify your plan's coverage, which is indicated in your Declarations page, Individual Certificate, or Policyholder's Guide. Consult the limitations, exclusions, and scope specified in your General Conditions and/or Policyholder's Guide.
Smiling is easy with Auna Seguros
How to use your Dental Insurance?
Make your appointment and live enjoying life !
Select a dentist from the network through:
Option 1
Enter the Dentist Finder
Option 2
From the Auna Seguros App
Schedule your appointment.
By calling the selected dental clinic or office directly.
Identify yourself as a Auna Seguros insured.
Provide your name, credential or policy number, and your date of birth.
(If you are unable to attend your appointment, please cancel 24 hours in advance).
Auna Seguros App - Download it for free!
Play Store
Apple Store
Huawei App Gallery
Recommendations
Check distance, opening hours and other services offered by our dentists.
If you need help scheduling your first dental appointment using the dentist search engine :
Locate your preferred dentist
Select: “Appointment form” or “Online scheduling” (as applicable)
Request a quote before starting treatment. It's important to know the co-payments*, as the amount you'll have to cover for each procedure will depend on your dental plan.
Understand the risks and benefits of the treatment. Ask your dentist to explain the risks, benefits, and options of the proposed treatment, especially in the following cases:
Extractions
Crowns
Endodontics
Periodontal treatment
Start and complete your treatment. Begin treatment by understanding and accepting the costs, risks, and benefits. Complete your treatment by following all your dentist's instructions.
Sign and complete the payment. You only need to pay the amounts corresponding to co-payments*, deductibles**, and procedures not covered, if any of these apply to your coverage.
Sign the claim form provided by your dentist. Your signature confirms that the treatment was completed. Auna Seguros will handle the paperwork and payments to the dentist.
*The copayment is a percentage that is calculated from the maximum fee that we have agreed upon with the dentists in the Network.
**The deductible is a fixed amount that is paid once during the term of the policy.
Patient Rights
At Auna Seguros, we are committed, through the dentists in our network, to ensuring and observing at all times that your rights as an insured party are respected.
Expedited access to services
Respect and dignity in treatment
Privacy and confidentiality. The work performed and the information you provide must be kept confidential.
Personal security that must be provided to you, your companions, and your belongings during your care
To find out the identity and level of training of the dentists who treat you and the person responsible for the team
To be informed about your condition, methods, diagnoses, its risks, benefits and alternatives, therapeutic measures and the prognosis of your condition
To stay in constant communication with your family so that they are informed in an understandable way
To give consent. You should not be subjected to any procedure, diagnosis or therapy without being fully informed of its risks, benefits and alternatives.
Consultations. You may request other opinions about your condition, as stipulated in the Insurance Contract.
Refusal to accept therapeutic proposals (refusal of treatment)
To select the dentist and facilities for your care and to change them when you deem it appropriate, as stipulated in the Insurance Contract
Patient Responsibilities
Participate in your own oral health by practicing personal hygiene and receiving regular professional care.
Know your coverage. This includes fulfilling all financial obligations incurred as a result of treatment (including co-payments).
Avoid substances and behaviors that may endanger oral health
Cooperate with the directives of Auna Seguros designed for protection against fraud affecting the medical sector, perpetrated by other insured parties or dentists
Cooperate with the dentist to carry out the recommended treatment plans
Take advantage of the available information on oral health to be a better-informed consumer
Read the Members' Bill of Rights
If you want to learn more about your rights, click on the following links.
Refund Procedures
Reimbursements can be processed in open network plans where the insured chooses between going to a dentist or any other specialist.
If your plan is within a closed network, reimbursement is only authorized in the case of a dental emergency, when there is no dentist available within a maximum of 70 km from your location at the time the service is required.
Before requesting a refund, you need to know your coverage.
How do I process my refund?
Fill out the Reimbursement Request (with your dentist or clinic's information) . You can print it and fill it out in block letters or directly from your computer. Don't forget to sign it.
If you printed it, scan the Refund Request and the required documentation.
Send it by email to reembolso.mx@auna.org indicating in the subject the word “reembolso” and the name of the insured.
You will receive an acknowledgment with a folio number , which you can use to track your application .
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