Comprehensive Privacy Notice for Suppliers
In compliance with the Federal Law on the Protection of Personal Data Held by Private Parties (hereinafter, the “Law”), its Regulations, and other applicable provisions, and in order for you to make an informed decision regarding the processing of your information, we hereby make available to you this notice concerning the use of your personal data.
This notice identifies Auna Seguros, S.A. (formerly Dentegra Seguros Dentales, S.A.) as the entity responsible for your information; the purposes or activities that require the collection, use, and storage of your personal data; the third parties to whom your personal data will or may be transferred; the mechanisms through which you may exercise your rights; and other relevant information.
This Comprehensive Privacy Notice (the “Privacy Notice”) will be made available to individuals who are suppliers of Auna Seguros, S.A., who act on behalf of suppliers, or who are interested in establishing a business relationship with the company.
This Privacy Notice will be available in both physical and electronic formats and may be consulted at any time on the following website: www.dentegra.com.mx, under the “Privacy Policies” section.
Identity and Address of the Data Controller
AUNA SEGUROS, S.A., hereinafter and interchangeably referred to as “Auna,” “Auna Seguros,” or the “Data Controller,” is an insurance institution incorporated in accordance with the laws of the United Mexican States.
Auna Seguros is responsible for processing the personal data provided or obtained for the purposes disclosed herein.
The address of Auna Seguros is:
Av. Insurgentes Sur No. 1458, Floors 19 and 20, Col. Actipan, Benito Juárez Borough, Postal Code 03230, Mexico City.
What Personal Data May We Use?
For the purposes established in this Privacy Notice, Auna may process the following categories or types of personal data:
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Identification and contact information.
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Employment information.
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Commercial and transactional information.
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Sensitive personal data.
Personal data belonging to third parties provided to Auna Seguros for the fulfillment of the purposes identified in this Privacy Notice must only be provided if the data subject has informed such third parties of the processing of their personal data by Auna.
Sensitive Personal Data
For the fulfillment of the purposes described in this Privacy Notice, please be advised that Auna Seguros may process sensitive personal data relating to the health status and/or union membership of contractors when necessary due to the nature of the services they will provide to Auna.
Should sensitive personal data be requested, the Data Controller will obtain your express written consent for its processing.
Personal Data of Third Parties
Should you provide Auna Seguros with personal data belonging to third parties, such as personal or business references, for the fulfillment of the purposes identified in this Privacy Notice, you must inform them of the processing of their personal data and of the contents of this Privacy Notice.
By providing personal data belonging to third parties, you represent that you have previously obtained the consent of the relevant data subjects to provide their information to the Data Controller and that such information is accurate and complete.
For What Purposes Will We Use Your Personal Data?
The personal data you provide to Auna Seguros will be processed for the purposes described in this section.
Auna may process your personal data for the following purposes:
Primary Purposes
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To identify you as an individual supplier or as a representative of a supplier that is a legal entity.
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To manage, control, and administer the supplier selection and registration process within the Data Controller’s systems.
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To administer and manage the preparation of contracts.
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To manage, control, and administer quality assessments of the services and/or products provided by suppliers, in accordance with the procedures established by the Data Controller.
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To manage, control, and administer payments for services and/or products provided by suppliers.
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To comply with invoicing and payment obligations relating to suppliers.
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To manage, control, and administer the services and/or products acquired by the Data Controller from its suppliers.
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To administer and manage supplier documents held in the custody of the Data Controller.
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To manage and control communications between the Data Controller and its suppliers.
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To safeguard the well-being, health, and safety of all individuals performing duties and/or activities within the facilities.
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To comply with the internal security guidelines, protocols, and/or measures applicable to individuals entering the facilities.
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Where applicable, to register suppliers in the Data Controller’s systems.
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To maintain supplier statistics and historical records.
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To comply with obligations established under applicable laws and regulations.
Secondary Purposes
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To promote, market, and conduct commercial prospecting activities regarding the products and services of Auna Seguros and the subsidiaries or affiliates belonging to the same corporate group, Grupo AUNA.
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To analyze data through analytics, artificial intelligence, and/or big data technologies in order to estimate consumer interests and preferences, assess the use of our services and the information provided through our website, improve functionality, and correct errors.
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In certain cases, to conduct surveys and evaluations in order to improve or optimize our services and customer care.
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To analyze data through analytics, artificial intelligence, and/or big data technologies in order to communicate offers, promotions, and marketing materials from the Data Controller, Grupo Auna companies, and, where applicable, their business partners, in accordance with the interests of the data subject.
Should you not wish for your personal data to be processed for any of the secondary purposes, you will have five (5) business days from the date on which this Privacy Notice was made available to you to communicate your refusal by sending an email to une.mx@auna.org.
Your refusal will not affect your primary legal relationship with Auna.
Authorization to Verify References
Acceptance of this Privacy Notice constitutes your express authorization for Auna to contact the individuals you have identified as personal and professional references and to request information or opinions from your professional references regarding your work performance.
As a candidate and personal data subject, you must inform your references that Auna may contact them solely and exclusively in connection with the selection process in which you are participating.
Consent to the Processing of Your Personal Data
For the purposes disclosed herein and in connection with the different categories of personal data that we may request and obtain, Auna Seguros will obtain the consent required by law.
For such purposes, we will make physical or electronic means available to you through which you may provide your consent.
With Whom May We Share Your Personal Data?
Your personal data, including sensitive personal data, may be transferred within or outside Mexican territory to the recipients and for the purposes listed below:
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Holding companies, subsidiaries, or affiliates belonging to the same corporate group as Auna Seguros, Grupo AUNA: For the centralized management, administration, and storage of information, including activities relating to the registration, removal, and updating of information in supplier records; the investigation of reports or complaints submitted through any means, including the Data Controller’s helpline; and statistical and historical supplier recordkeeping purposes. Information may also be transferred for commercial prospecting, sending promotions concerning Grupo Auna products or services, and other marketing activities.
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Federal, state, and/or municipal administrations and authorities; commissions; institutes; regulatory entities; judicial or administrative authorities; and national and/or foreign government entities: To comply with reporting, transparency, fraud prevention, crime prevention, and other unlawful activity prevention obligations, as well as judicial or administrative requests issued by competent authorities.
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Banks or other financial institutions: To comply with payment obligations.
The transfers described above may be carried out without your consent in accordance with Article 36 of the Law. In all other cases, your personal data will not be transferred to third parties without your prior consent.
When legally required or when Auna determines it to be necessary, we will request your express written consent before carrying out any transfer.
Such consent may be obtained through any physical or electronic means that provides evidence that it was granted.
ARCO Rights
As the holder of your personal data, you have the right to exercise your rights of Access, Rectification, Cancellation, and Objection, collectively referred to as “ARCO Rights.”
These ARCO Rights include:
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Access: Your right to know what personal data we hold about you, how we use or share it, and the general conditions under which it is processed.
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Rectification: Your right to request the correction of your personal data at any time when, for any reason, it is incorrect, inaccurate, or incomplete in our databases.
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Cancellation: Your right to request that we delete your personal data through its initial blocking and subsequent permanent deletion.
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Objection: Your right to provide a legitimate reason why we must cease processing your personal data.
To exercise any of your ARCO Rights, you may submit a request by sending an email to une.mx@auna.org or by delivering written notice to the following address:
Insurgentes Sur 1458, Floor 20, Col. Actipan, Benito Juárez Borough, Postal Code 03230, Mexico City.
Your request must include:
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Your full name and address, or another means through which we may communicate our response to your request.
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A copy of a document proving your identity and, where applicable, proof of legal representation if another person is exercising the right on your behalf.
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A clear and precise description of the ARCO Right you wish to exercise and the personal data related to your request.
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Where applicable, any other information or documentation that may help us locate your personal data or support your request when requesting rectification or objecting to its processing.
Auna Seguros will respond to your request within twenty (20) business days following the date on which it is sent and received.
Should the request be approved, it will be implemented within fifteen (15) business days following the date on which our response is communicated to you.
Should the information and/or documentation provided with your request be incomplete, incorrect, and/or insufficient, or should the documents required to prove your identity or the applicable legal representation not be included, we will request that you correct and remedy the relevant deficiencies before the request can be processed.
You will have ten (10) business days to respond to the request for additional information and correct your application. Otherwise, the request will be deemed not to have been submitted.
The use of electronic means to exercise your ARCO Rights authorizes Auna to respond to the corresponding request through the same means, unless you clearly and expressly indicate another means of contact in your request.
Please note that ARCO Rights are not absolute and may be partially or entirely denied in certain circumstances, in accordance with the general exceptions established under the Law.
In all cases, Auna will explain the reasons and grounds supporting its decisions.
Withdrawal of Consent
In certain cases, you may withdraw your consent to the processing of your personal data. However, such withdrawal cannot have retroactive effects and therefore cannot affect situations, procedures, or transfers carried out before your consent was withdrawn.
Please note that certain public-policy provisions may require us to retain your information for a legally mandated minimum period. In such cases, we will retain your information solely for the purpose of complying with those legal requirements.
Should you wish to withdraw your consent, you may submit a request by sending an email to une.mx@auna.org, following the instructions applicable to the exercise of ARCO Rights.
Restrictions on the Use or Disclosure of Your Personal Data
You may restrict the use or disclosure of your personal data by submitting the corresponding request to our Personal Data Department, following the procedure and instructions applicable to the exercise of ARCO Rights.
Auna has mechanisms and procedures in place to ensure the inclusion of certain personal data in its internal exclusion lists in order to prevent such data from being disclosed.
In such cases, data subjects who request registration on an exclusion list will be provided with the corresponding registration certificate.
Use of Cookies and Other Technologies
Should you access our services or contact Auna Seguros through websites, portals, or mobile applications, please review the specific information contained in this section.
To improve our customers’ experience and collect information concerning the use of our websites, portals, and mobile applications, we use cookies and/or web beacons.
Cookies are text files that are automatically downloaded and stored on the device through which you access Auna Seguros services.
Web beacons are images embedded in a website or email and are used to monitor website activity and the manner in which users interact with it.
These technologies allow us to collect information such as your IP address, the length of time you interact with a webpage, the type of browser used, and whether you open our emails, among other information.
These operations allow our systems to recognize you, store your browsing preferences, and enable technological functionalities necessary for the operation of our websites, portals, or mobile applications, including video playback, audio file downloads, device location features, and interactive forms.
Cookies and other technologies may be disabled. For instructions on how to disable them, please consult the help menu of the browser on the device through which you are accessing Auna Seguros websites, portals, or mobile applications.
Please note that disabling cookies may prevent Auna Seguros websites, portals, or mobile applications from being displayed or operating correctly.
Changes to This Privacy Notice
Auna reserves the right to modify, update, expand, and/or otherwise change the contents and scope of this Privacy Notice at any time and at its sole discretion.
In such cases, we will publish the changes on our websites at www.dentegra.com.mx, under the “Privacy Policies” section, or at www.auna.org/mx, under the “Legal” section.
Should you have any questions or require clarification regarding this Privacy Notice, you may contact us by email at une.mx@auna.org.
Last updated: November 19, 2025